Payment Terms and Pricing

• Payment Terms are strictly 30 days.
• GST is included in all prices displayed on the ACER Online Shop. Once you have made your purchase you will receive a tax invoice that clearly distinguishes the amount of GST paid.
• We accept all major credit cards, including VISA, MasterCard and AMEX.

Customer Accounts

If you are a school or a large organisation and would like to be invoiced, rather than pay by credit card, you need to ensure you have both an ACER online shop login and an ACER credit account.

If you have previously set up a credit account with ACER this may also be known as your customer account number. To set up a credit account with ACER, click here to download the account set up form.

Returns

• ACER does not accept returns on books, videos, CDs or software.
• The return must be accompanied by a copy of the tax invoice.
• Customers are to contact ACER Customer Service +61 3 9835 7447 or 1800 338 402 (Toll free) to obtain an approval/return number which is to be placed on the paperwork that is being returned.
• Organise a courier or registered mail (for proof of delivery).
• Return cost to be met by the customer. Acceptance of returns is at the discretion of ACER and is subject to the following conditions:
• ACER reserves the right to refuse returns that do not arrive in mint condition and within 30 days of the invoice date. If a return is refused freight charges are the responsibility of the customer. Goods must be returned by registered mail (for proof of delivery) with a copy of the invoice and a return authorisation number written on the invoice.

Incorrect or faulty orders

• Return of faulty goods or an order which has been incorrectly filled must be returned within seven (7) days of delivery (ACER will cover cost of return postage in these instances).
• Contact ACER Customer Service +61 3 9835 7447 or 1800 338 402 (Toll free) to obtain a return authorisation number.
• Please return by registered mail (for proof of delivery).
• Return goods with copy of invoice and return authorisation slip.